Privacy Policy - Sky Crown Casino

Last updated: December 18, 2025

This Privacy Policy explains how Sky Crown Casino ("we," "us," "our") collects, uses, protects, and shares your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly in compliance with applicable data protection laws.

Introduction to Our Privacy Commitment

Your privacy matters to Sky Crown. This policy applies to all players, visitors, and users of our casino platform regardless of how you access our services (desktop, mobile, or app).

By using Sky Crown, you agree to the collection and use of information as described in this policy. We collect only the data necessary to provide excellent service, process transactions, prevent fraud, and comply with legal obligations.

Information We Collect

Personal Information You Provide

When you register, deposit, withdraw, or contact us, you voluntarily provide:

• Account Information: Full name, email address, date of birth, residential address, phone number, chosen username and password
• Identity Verification: Government-issued ID documents (passport, driver's license, national ID card), proof of address (utility bills, bank statements), photographs of payment cards
• Financial Information: Payment card details, bank account information, cryptocurrency wallet addresses, transaction history
• Communication Data: Messages sent through live chat, emails, support tickets, survey responses
• Preferences: Marketing consent, communication preferences, game favorites, notification settings

Automatically Collected Data

When you access Sky Crown, our systems automatically collect technical information:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution
• Usage Data: Pages visited, games played, time spent on site, clicks and navigation patterns, search queries
• Location Data: General geographic location derived from IP address (not GPS-level precision)
• Cookies and Tracking: Session identifiers, authentication tokens, user preferences, analytics data
• Game Activity: Bets placed, wins and losses, bonus usage, jackpot participation

Information from Third Parties

We receive information from external sources:

• Payment Processors: Transaction status, payment verification, fraud screening results
• Identity Verification Services: Document authenticity checks, database matching
• Fraud Prevention Services: Risk scores, device fingerprinting, behavioral analysis
• Marketing Partners: Aggregated analytics and campaign performance (with your consent)

How We Use Your Information

Sky Crown uses collected data for legitimate business purposes aligned with providing secure, personalized gambling services. Every use case serves a specific purpose—whether delivering requested services, protecting your account, or enhancing your experience.

Account Management & Service Provision

The core purpose of data collection is enabling you to play at Sky Crown:

• Account Creation & Maintenance: Store your profile information, maintain account history, manage settings and preferences
• Transaction Processing: Execute deposits and withdrawals through your chosen payment methods, maintain transaction records, generate receipts
• Customer Support: Respond to inquiries, troubleshoot technical issues, resolve account problems, provide assistance via live chat and email
• Game Access: Enable gameplay across 5,000+ titles, track game sessions, maintain play history, process bets and payouts
• Bonus & Loyalty Programs: Activate bonuses like the A$8,000 + 400 FS welcome package, track wagering progress, distribute VIP rewards

Legal Compliance & Security

Regulatory requirements and fraud prevention necessitate extensive data use:

• Identity & Age Verification: Confirm you are 18+ and who you claim to be through KYC (Know Your Customer) procedures
• Anti-Money Laundering (AML): Monitor transactions for suspicious patterns, screen against sanctions lists, report as legally required
• Fraud Detection: Identify multiple accounts, detect payment fraud, prevent bonus abuse, flag suspicious betting patterns
• Regulatory Compliance: Meet Curacao Gaming Authority license requirements, maintain audit trails, respond to regulator inquiries
• Terms Enforcement: Detect violations, investigate complaints, resolve disputes, enforce account restrictions when necessary

Service Improvement & Personalization

Data analysis helps us build a better casino:

• Platform Analytics: Understand which features are most popular, identify technical issues, optimize loading times and performance
• Game Selection: Add popular titles, remove underperforming games, negotiate better deals with providers
• Personalization: Recommend games based on your play history, suggest bonuses aligned with your preferences, customize interface elements
• User Experience: Improve navigation, simplify processes, enhance mobile responsiveness

Marketing & Promotional Communications

With your explicit consent, we use your email and preferences to send relevant offers:

• Bonus Offers: Weekly reload bonuses, exclusive promo codes like SKYCROWN, cashback promotions
• Tournament Invitations: Notifications about pokies tournaments, leaderboard competitions, special events
• New Game Announcements: Alerts when popular providers release new titles
• VIP Updates: Tier progression notifications, personalized rewards for high rollers

You control marketing preferences entirely. Opt out anytime via account settings, unsubscribe links in emails, or by contacting support. Opting out does not affect essential transactional communications (withdrawal confirmations, security alerts, etc.).

Information Sharing & Disclosure

Sky Crown does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share data only when necessary to operate our services, comply with laws, or protect our rights.

Trusted Service Providers

Running a modern online casino requires partnerships with specialized providers. We share data with carefully vetted third parties under strict contractual obligations:

Every service provider signs Data Processing Agreements requiring them to protect your data with the same rigor we apply. They cannot use your information for purposes beyond what we authorize, and they must delete data when no longer needed.

Legal Obligations & Law Enforcement

We disclose information when legally obligated or to protect legitimate interests:

• Court Orders & Subpoenas: Compliance with lawful requests from courts and law enforcement
• Regulatory Requests: Responding to Curacao Gaming Authority or other regulatory bodies
• AML/CFT Reporting: Suspicious transaction reports to financial intelligence units as required by anti-money laundering laws
• Fraud Investigation: Cooperation with authorities investigating criminal activity
• Legal Proceedings: Defense of lawsuits, enforcement of terms of service, protection of intellectual property
• Emergency Situations: Prevention of imminent harm to persons or property

Business Restructuring & Transfers

If Sky Crown undergoes a merger, acquisition, bankruptcy, or sale of assets, your information may transfer to the successor entity. You will receive notice via:

• Email to your registered address (at least 30 days before transfer)
• Prominent banner on the website
• Pop-up notification upon login

If the new entity plans to use your data differently than this policy describes, you will have the option to delete your account before the transfer occurs.

Aggregated & Anonymized Data

We share non-identifiable aggregated statistics with partners and the public:

• Industry Reports: General trends like popular game categories, peak play times (no individual player data)
• Marketing Insights: Campaign performance metrics showing overall engagement without identifying users
• Game Providers: Aggregate popularity metrics helping providers understand market preferences

This data undergoes anonymization ensuring it cannot be reverse-engineered to identify individuals.

Cookies and Tracking Technologies

Sky Crown uses cookies (small text files stored on your device) and similar technologies to enhance functionality, analyze usage, and deliver personalized experiences. Understanding how these work helps you make informed choices about your privacy.

Types of Cookies We Use

Managing Your Cookie Preferences

You control cookies through multiple methods:

• Browser Settings: All modern browsers allow cookie blocking/deletion in privacy settings. Instructions vary by browser (Chrome, Firefox, Safari, Edge).
• Cookie Banner: First-time visitors see a banner allowing acceptance or customization of cookie categories.
• Opt-Out Tools: Analytics cookies can be disabled via Google Analytics Opt-out Browser Add-on.

Other Tracking Technologies

Beyond cookies, we employ:

• Web Beacons (Pixels): Invisible images tracking email opens and page views
• Local Storage: HTML5 storage for larger data sets (game preferences, cache)
• Device Fingerprinting: Combining device characteristics for fraud prevention (not for marketing)
• Session Replay: Anonymous recordings of navigation patterns to identify usability issues

Data Security Measures

Protecting your information is a top priority. Sky Crown implements industry-standard security measures across technical, physical, and organizational domains:

Technical Safeguards

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers uses bank-level encryption. Look for the padlock icon in your browser.
• Encrypted Storage: Sensitive data (passwords, payment details, documents) is encrypted at rest using AES-256 encryption.
• Secure Payment Processing: Payment data is tokenized and processed through PCI-DSS compliant gateways. We never store full card numbers.
• Firewall Protection: Multi-layer firewalls block unauthorized access attempts.
• DDoS Mitigation: Protection against distributed denial-of-service attacks ensuring continuous availability.
• Regular Security Audits: Third-party penetration testing and vulnerability assessments conducted quarterly.

Physical Security

• Secure Data Centers: Servers hosted in Tier 3+ data centers with 24/7 security personnel, biometric access controls, and surveillance.
• Redundancy: Multiple geographic locations ensure data availability even if one facility experiences issues.
• Backup Systems: Daily encrypted backups stored in separate secure locations.

Organizational Safeguards

• Access Controls: Staff access your data only when necessary for their role (need-to-know basis).
• Employee Training: Regular security awareness and privacy training for all personnel.
• Confidentiality Agreements: All employees and contractors sign NDAs.
• Incident Response Plan: Documented procedures for detecting, responding to, and recovering from security breaches.

Your Role in Security

Security is a shared responsibility. Protect your account by:

• Using a strong, unique password (12+ characters, mixed case, numbers, symbols)
• Never sharing your password or login credentials
• Logging out when using shared devices
• Enabling two-factor authentication (available in account settings)
• Keeping your email account secure (it's used for password resets)
• Reporting suspicious activity immediately

Security Disclaimer: While we employ robust protections, no internet transmission or storage system is 100% secure. We cannot guarantee absolute security against sophisticated attacks or unauthorized access resulting from circumstances beyond our control.

Data Retention Periods

We retain your information only as long as necessary for legitimate purposes:

After retention periods expire, we securely delete or irreversibly anonymize data. Deletion methods include overwriting storage media and securely destroying physical documents.

If you close your account, we retain essential records for legal compliance but cease marketing communications and anonymize non-essential data.

Your Privacy Rights

Sky Crown respects your rights regarding personal data. Depending on your jurisdiction, you may exercise various rights concerning information we hold about you.

Right of Access & Data Portability

You can request a copy of personal information we hold about you. We provide this free of charge in commonly used electronic format (PDF or CSV), typically within 30 days.

How to request: Email [email protected] with subject line "Data Access Request" including your registered email and username. We verify your identity before releasing data.

Right to Correction

If your information is inaccurate or incomplete, request corrections through:

• Account settings (for basic information like phone number, address)
• Email to [email protected] for information you cannot change yourself
• Live chat for urgent corrections

We update information within 5 business days and notify you when complete.

Right to Deletion ("Right to be Forgotten")

Request deletion of your account and associated data by contacting [email protected]. We will:

1. Close your account immediately
2. Delete or anonymize non-essential data within 30 days
3. Retain only what's legally required (transaction records for AML compliance, typically 5-7 years)

Limitations: We cannot delete data when retention is legally mandated (financial records, fraud prevention, ongoing disputes) or when necessary to complete transactions in progress.

Right to Restriction of Processing

Request temporary suspension of certain data uses when:

• You contest data accuracy (restriction applies while we verify)
• Processing is unlawful but you prefer restriction over deletion
• We no longer need data but you require it for legal claims

During restriction, we store but don't actively use your data (except with your consent or for legal claims).

Right to Object

Object to processing based on legitimate interests (marketing, profiling, analytics). We will cease unless we demonstrate compelling legitimate grounds overriding your interests.

Marketing objection: Immediate and absolute. We stop all marketing upon request, no questions asked. Use unsubscribe links, account settings, or email [email protected].

Right to Withdraw Consent

Where processing relies on consent (marketing, optional cookies), withdraw anytime without affecting prior processing lawfulness. Withdrawal doesn't impact processing based on other legal grounds (contractual necessity, legal compliance).

Right Regarding Automated Decision-Making

Sky Crown uses automated systems for fraud detection and bonus eligibility. You can request human review of automated decisions affecting you by contacting [email protected].

How to Exercise Your Rights

Contact [email protected] specifying which right you wish to exercise. Include:

• Your full name and registered email
• Username (if applicable)
• Detailed description of your request
• Proof of identity (for security purposes)

We respond within 30 days (may extend to 60 days for complex requests with advance notice). If we decline a request, we explain reasons and inform you of complaint rights.

International Data Transfers

Sky Crown operates globally, meaning your information may be transferred to and processed in countries outside your residence, including jurisdictions with different data protection standards than your country.

Transfer Safeguards

When transferring data internationally, we implement appropriate safeguards:

• Standard Contractual Clauses (SCCs): EU-approved contracts ensuring adequate protection for data transferred from Europe
• Data Processing Agreements: Binding contracts with all processors handling your data
• Adequacy Decisions: Reliance on jurisdictions deemed adequate by relevant authorities
• Encryption in Transit: All cross-border transfers use encrypted channels

For Australian Players

Your data may be processed in Australia, Europe (cloud hosting), and North America (payment processing). We ensure all international processors comply with Australian Privacy Principles where applicable.

Children's Privacy

Sky Crown services are strictly for adults 18 years and older. We do not knowingly collect information from minors under 18.

If we discover we have inadvertently collected data from someone under 18:

1. We immediately suspend the account
2. Delete all personal information within 72 hours
3. Void any transactions, wins, or bonuses
4. Notify the registered email address

Parents or guardians who believe a minor has accessed our services should contact us immediately at [email protected] with subject line "Minor Access Report."

We implement age verification through document checks and behavioral analysis to prevent underage gambling.

Third-Party Websites & Services

Sky Crown contains links to external websites (payment processors, game providers, support organizations). We are not responsible for privacy practices of these third parties.

When you leave Sky Crown:

• This Privacy Policy no longer applies
• Third-party sites have their own privacy policies
• We recommend reviewing their policies before sharing information

Prominent third parties you may interact with include Evolution Gaming, Pragmatic Play, and payment processors. Each has independent privacy policies governing data they collect.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or business operations.

How We Notify You

Significant changes trigger multiple notifications:

• Email Notification: Sent to your registered email at least 30 days before changes take effect (for material changes)
• Website Banner: Prominent notification at top of site explaining changes
• Login Pop-Up: Summary of key changes requiring acknowledgment before accessing account
• Updated Date: "Last updated" date at top of policy reflects change date

What Constitutes Material Changes?

Material changes requiring advance notice include:

• New categories of data collected
• Sharing data with new types of third parties
• Changes in data retention periods (increasing)
• New purposes for using your information
• Changes reducing your privacy rights

Minor changes (clarifications, correcting typos, adding examples) don't require email notification but are reflected immediately with updated date stamp.

Continued use of Sky Crown after changes become effective constitutes acceptance. If you disagree with updated terms, contact support to close your account before the effective date.

Contact Us About Privacy

Questions, concerns, or requests regarding this Privacy Policy or your personal data should be directed to our dedicated privacy team:

Response Times

• Privacy Requests: 30 days (may extend to 60 days for complex requests)
• Data Breach Notifications: Within 72 hours of discovery
• General Inquiries: 3-5 business days

Complaints & Regulatory Authorities

If you believe we have not addressed your privacy concerns satisfactorily, you have the right to lodge a complaint with:

• Australian Players: Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au
• EU/EEA Players: Your local data protection authority
• Gaming Regulatory Complaints: Curacao Gaming Control Board

We prefer resolving issues directly. Contact us first so we can address concerns before escalating to regulators.